Following the introduction of the U22 Scheme, First Bus initiated a campaign titled ‘Free to Explore’, promoting bus travel to young people to establish it as an appealing and credible option. First’s research into GenZ revealed that young people, especially those who walk or cycle, associate buses with freedom and independence but find the bus system daunting. They fear not ‘getting it right’, looking foolish, and are reluctant to seek assistance.
First decided to produce a music video doubling as an ad, informed by the insights work. Drawing from the Scottish grime scene, including a bespoke rap and a diverse cast representing the target audience, the campaign emphasised inclusivity and diversity. First aligned with the target audience’s motivations by showcasing how the scheme empowered young people to express themselves and explore.
Media platforms such as Instagram, Snapchat, and TikTok, which over 55% of young people visit daily, were central to the campaign. Additionally, two bespoke murals by a local artist were commissioned in Glasgow and Aberdeen, positioned as ‘hot new selfie spots’ to drive further engagement.
High performance of media and PR metrics indicated that the concept resonated with the target demographic: 15 pieces of national and regional coverage, 755,800 audience reach from influencer partnerships, 122,502 coverage views, and 34,446 print reach, among others.
The scheme’s impact included a 2.7% increase in NEC usage in Scotland, a 2.67% growth in the share of weekly passengers attributed to the scheme, and a 5.5% revenue increase. Furthermore, First Bus saw an improvement in brand perception, moving from position 37 to 6 among transport brands.
The campaign received positive feedback, 76% of the target audience viewed it favourably. Social media platforms exceeded forecasted results, with TikTok and Snapchat’s performance surpassing expectations by 679% and 795%, respectively.
Overall, the campaign proved bold and successful, potentially opening doors to a captive youth market for First Bus in the future.